In-vehicle Emergency Calling System; Indicates That a Vehicle Has Been Involved In an Accident

 

In-vehicle Emergency Calling System

In-vehicle emergency calling system is an automotive emergency call or eCall system that enables communication in case of emergency, accident, problems related to vehicle, or failure of vehicle. The system consist of an automated voice response that will be delivered to an emergency service provider through eCall to an emergency number. Vehicle diagnostic information, vehicle model, vehicle geo-coordinates, and other information is sent over SMS to emergency service providers, including car, fire, and medical service centers.

An automated call or eCall is made in response to vehicle breakdown, airbag deployment, vehicle crash, etc. This enables emergency service provider to deploy necessary help to the location of the vehicle. A service provider uses this information to improve customer service, client satisfaction, and overall business results. There are many reasons for which in-vehicle emergency calling system is needed. The features that come with this system include, online reporting, toll free numbers, voice message services, e-mail services, and many more. This service is provided by many companies and they provide these facilities for free.

Moreover, a call might be place by a driver to provide additional information to the service provider. In-vehicle emergency calling system functions in four stages, such as eCall when the on-board sensors register a fatal accident, contact to the nearest service provider and transfer vehicle location, obtain data from the occupant and send backup, emergency services such as police, ambulance, fire brigades, etc. arrive at the location. Thus, in-vehicle emergency calling system is becoming mandatory to fulfill safety concerns.

eCall is a European initiative designed to bring fast assistance to drivers involved in an accident anywhere in the European Union countries, such as Germany, Italy, Netherlands, etc. From April 2018, eCall was made mandatory in all new cars sold within the European Union. The aim is to incorporate this system in all new cars so that they can contact the emergency service provider in the event of a serious accident.


Location: India

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