Crisis Emergency and Incident Management Platforms Focus on Early Identification and Assessment of Adverse Events

 

Crisis emergency and incident management is a branch of management that focuses on crisis preparedness. A crisis is defined as any significant risk to an organization, its resources, and its stakeholders that may have adverse effects if not dealt with properly. In crisis management, the risk is merely the possibility of a crisis occurring, which can have several related impacts: (1) negative impact on an organization, (2) disruption of normal operations, and (3) damage to the organizational or stakeholder's reputation. Crisis emergency and incident management platforms focus on early identification and assessment of the event. It plays an important role in any organization and especially in large organizations that often face emergency situations.

Crisis emergency and incident management platforms focus on three main aspects: prevention, preparation, and response. Prevention is one of the most important aspects of crisis management. This mainly deals with strategies and tactics to avoid disasters before they happen. Preparing for disasters helps organizations to organize their resources and prepare for disasters such as a natural disaster, terrorist attack, financial crisis, or political unrest. The response, on the other hand, deals with actions taken once a crisis has taken place and is used to respond to the crisis.

Crisis emergency and incident management platforms offer various services. The most basic ones are the preventive management services that help organizations to take preventive steps before a crisis actually occurs. Examples of these preventive management services are informing the public about an impending crisis, training employees for response, providing supplies, and other forms of assistance when a crisis does occur. It is also important to provide information about how to handle various emergencies such as reporting about fire, earthquake, flood, and virus to the proper authority.

Crisis management is not only important for organizations, it is crucial for the public as well. However, in several countries adoption of crisis emergency and incident management platforms is low. According to a Kyodo News survey March 2021, 20.5% of municipalities in Japan have no officials exclusively tasked with handling disaster responses.